Etiquette in Hospitality Course
Price: Get in touch
Duration: 1, 2 or 3 Days
Location: London


No matter which industry you are in, first impressions count. If customer service is your raison d’être, creating an impeccable first impression and building long-lasting relationships is of utmost importance.

In today’s world, service has become a core competitive advantage and it is vital that organisations invest in their most important asset – their people. Top service is about meeting customers’ demands, exceeding expectations and creating an emotional bond with the customer to ensure repeat business and loyalty.


“It is not what you say that matters but the manner in which you say it; there lies the secret of the ages.”

william carlos williams

Subjects Covered

  • Meet and greet
  • Language and confident conversation
  • Customer focus, identification and rapport building
  • Personal presentation
  • Eye for detail
  • Product training, development and presentation
  • Emotional intelligence
  • Building relationships
  • Finesse and savoir faire
  • Multicultural etiquette

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