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business etiquette
The world of business can be a ruthless one where people are sized up and dismissed in mere seconds. When you meet someone new at an interview, networking event or business lunch, you only have a tiny window to make a first impression that is memorable for all the right reasons.
Our comprehensive course cover all aspects of business etiquette from successful interview techniques and using confident body language to navigating networking events and composing the perfect follow-up email.
Ever-advancing technology means that how you conduct yourself online is now just as important as your behaviour offline. We will teach you how to build your “personal online brand” and effectively communicate via email, social media and instant messaging.
International business people also need to be aware of cultural differences in business etiquette to enable them to use the proper manners and protocol appropriate to each country.
“Good manners are cost effective. They not only increase the quality of life in the workplace, they contribute to employee morale, embellish the company image, and play a major role in generating profit.”
LETITIA BALDRIGE
Subjects Covered
- Networking skills
- Greetings and introductions
- Impressing at interview
- Business cards
- Body language
- Dining etiquette
- Personal presentation and grooming
- Netiquette and social media
- Global etiquette
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